VOICEBOOTCAMPPlan the workforce.
Deliver the experience.
Four progressive 50-question assessments covering WFM foundations, forecasting, work plans, scheduling, time off, adherence, intraday management, capacity planning, quality and performance.
Candidate details
Enter the name and email address that should appear on the final assessment report. A copy of the submitted result will be emailed to the candidate.
SET 1 · FOUNDATIONS
WFM Foundations & Architecture
Business units, management units, planning groups, service goals and operating structure.
SET 2 · SCHEDULING
Work Plans & Schedule Design
Work plans, shifts, constraints, activity codes, schedule generation and publishing.
SET 3 · FORECASTING
Forecasting, Scheduling & Time-Off Design
Forecast methods, staffing requirements, time-off planning and capacity decisions.
SET 4 · OPERATIONS
Adherence, Intraday & Capacity Planning
Adherence, intraday monitoring, performance management and operational governance.
Build deeper Genesys Cloud CX WEM skills
Move from assessment to guided learning with VoiceBootcamp technical training.